Job Description

Omni Hilton Head Oceanfront Resort

Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests.

Omni Hilton Head's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match.

Essential Functions

• Answer and operate the resort's PBX telephone system in a professional and courteous manner.
• Route incoming calls to the appropriate departments and associates.
• Assist guests with resort information, amenities, dining reservations, activities, and general inquiries.
• Process guest requests and dispatch work orders to Housekeeping, Engineering, Security, and other departments as needed.
• Schedule and deliver accurate wake-up calls.
• Respond to guest concerns and ensure proper follow-up through established service recovery procedures.
• Maintain knowledge of resort amenities, services, operating hours, and special events.
• Support emergency communication procedures and understand resort radio and communication protocols.
• Accurately document guest requests, complaints, and service issues.
• Provide exceptional customer service while maintaining Omni's standards of excellence.

Qualifications

• Previous customer service, call center, front desk, or hospitality experience preferred.
• Excellent verbal communication and active listening skills.
• Strong computer proficiency and ability to learn hotel operating systems.
• Ability to multitask and remain composed in a fast-paced environment.
• Professional, friendly, and positive demeanor.
• Ability to work a flexible schedule, including weekends, evenings, and holidays.
• Must be able to sit for extended periods and occasionally stand, reach, and lift up to 15 pounds.

At Omni Hilton Head Oceanfront Resort, you'll enjoy a dynamic work environment, beautiful oceanfront surroundings, and opportunities to grow within a world-class hospitality company.

Seasonal Associate Perks

• Discounted associate meals during shifts
• Complimentary associate parking
• Discounted room rates at Omni Hotels & Resorts nationwide
• Discounts on resort dining, retail, and recreation (where applicable)
• Associate recognition programs and events
• Paid training and development opportunities
• Opportunity to gain valuable hospitality experience at a premier oceanfront resort
• Potential opportunities for future seasonal or year-round employment

Schedule

Seasonal, Full-Time and Part-Time opportunities available. Must be available to work weekends, holidays, and peak resort periods.

If you are passionate about hospitality and enjoy helping others, we invite you to become the voice of Omni Hilton Head Oceanfront Resort and help create memorable guest experiences every day.

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